Grove AI ensures reliable clinical trial recruitment with Hamming
“Hamming gives us incredible peace of mind. We can confidently test and monitor all of Grace's phone calls for patient safety and quality of care.”
Sohit Gatiganti, Co-Founder and CPO at Grove AI
- Location
- San Francisco, CA
- Industry
- Clinical Trials AI
- Funding
- Seed ($4.9M)
Use Cases:
- •Clinical trial participant screening
- •HIPAA-compliant voice interactions
- •Multi-language patient engagement
- •Real-time call quality monitoring
Meet Grove AI
Grove AI specializes in clinical trial automation, using AI to streamline participant recruitment and engagement.
With Hamming, Grove AI was able to
The Challenge: Ensuring HIPAA Compliance at Scale
Clinical trial recruitment operates under strict regulatory oversight. Every patient interaction must be documented, every eligibility question asked correctly, and every piece of medical information handled with HIPAA-compliant precision. Manual QA simply couldn't keep pace with call volumes.
Before Hamming, the Grove team spent hours each day reviewing call recordings. Even with dedicated QA staff, they could only sample 5-10% of calls. Critical compliance issues sometimes went undetected until flagged by research partners or regulators.
The stakes were high. One instance of Grace sharing incorrect trial information or failing to properly verify patient identity could result in regulatory action, damage partner relationships, and most importantly, put patients at risk.
The Healthcare Compliance Challenge
5-10% coverage: Manual QA could only review a fraction of calls, leaving compliance gaps
Regulatory risk: Undetected issues could trigger FDA scrutiny or IRB concerns
Partner trust: Pharmaceutical sponsors expected comprehensive quality documentation
Patient safety: Incorrect medical information could harm participants or invalidate trials
The Impact
| Metric | Result |
|---|---|
| Conversations analyzed for quality and compliance | 165K+ |
| Patient satisfaction rate maintained | 97% |
| Call coverage with automated QA | 100% |
| Real-time quality monitoring | 24/7 |
Before and After Hamming
How Hamming Helps Grove AI
Automated Voice Agent Testing
Hamming enables Grove to automatically test Grace across thousands of participant screening scenarios, ensuring reliable performance before deployment. This replaces hundreds of hours of manual testing with automated validation.
Through comprehensive testing, Grove validates Grace's ability to handle complex medical terminology, multi-language support, and diverse participant interactions while maintaining HIPAA compliance.
Learn more: HIPAA & Clinical Workflow Testing Checklist →
Real-time Call Analytics
Hamming's call analytics help Grove identify areas where Grace needs improvement, enabling faster optimization than previously possible. The platform provides detailed insights into every participant interaction.
With continuous monitoring and instant alerts, Grove can quickly address any issues in Grace's performance, ensuring consistent quality across all participant engagements.
Learn more: Guide to AI Voice Agent Quality Assurance →
Compliance Monitoring & Reporting
Hamming provides Grove with comprehensive compliance reports that demonstrate Grace's reliability to healthcare partners, building trust in their AI-driven approach to clinical trials.
The platform's automated monitoring ensures all participant interactions maintain strict compliance standards while providing detailed audit trails for regulatory requirements.
Medical Terminology Validation
Clinical trials involve complex medical terminology that must be communicated accurately. Hamming tests Grace's ability to explain conditions, procedures, and eligibility criteria in patient-friendly language without sacrificing accuracy.
The platform flags instances where Grace might oversimplify or miscommunicate medical information, ensuring participants receive clear, accurate guidance about trial requirements.
Why Grove AI Chose Hamming
Grove AI evaluated several testing platforms but found most lacked the healthcare-specific capabilities they needed. Hamming's combination of HIPAA-compliant infrastructure, medical terminology testing, and comprehensive compliance reporting made it the clear choice.
The ability to generate scenarios that test for healthcare-specific edge cases, like patients attempting to volunteer medical history inappropriately, set Hamming apart from general-purpose testing tools.
Grove AI chose Hamming because:
The Results
Hamming transformed Grove AI's approach to quality assurance. The team went from reactive compliance management to proactive quality improvement. Partner audits that used to require weeks of preparation now take hours, with comprehensive reports generated automatically.
Most importantly, patient safety improved. With 100% call coverage, the team catches issues immediately. The 97% patient satisfaction rate reflects not just good agent performance, but the confidence that comes from knowing every interaction is monitored.
165K+ Calls Monitored with 100% Coverage
Every call Grace makes is automatically analyzed for compliance, accuracy, and quality. No more sampling-based QA that misses critical issues. The team has complete visibility into agent performance across all interactions.
97% Patient Satisfaction Maintained
Consistent quality monitoring ensures Grace delivers reliable, accurate information in every call. Patient feedback consistently highlights the professionalism and helpfulness of interactions, building trust in AI-assisted clinical trial recruitment.
Audit-Ready Compliance Documentation
Partner audits and regulatory reviews are no longer stressful events. Hamming's automated compliance reports provide detailed documentation of testing, monitoring, and quality metrics. Grove AI can demonstrate rigorous quality processes to any stakeholder, any time.
“In healthcare, you can't afford to guess whether your AI is working correctly. Hamming gives us the confidence to scale Grace knowing every interaction is tested and monitored. Our partners trust us because we can prove our quality, not just claim it.”
Sohit Gatiganti
Co-Founder and CPO at Grove AI
What's Next
Grove AI is expanding Grace's capabilities to support more complex multi-stage clinical trials and additional therapeutic areas. With Hamming's testing infrastructure providing confidence in quality, they're accelerating their rollout to new pharmaceutical partners.
The team is also exploring Hamming's analytics to identify optimization opportunities, using interaction patterns to improve Grace's conversational abilities while maintaining strict compliance standards.
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