Hamming enables Podium to consistently deliver accurate, multi-language AI voice support at scale

Podium, a global provider of 24/7 AI-driven customer support, leverages Hamming to ensure their voice agents provide reliable service across multiple languages and high-traffic periods.

Prior attempts at multi-language support often struggled with consistency and scalability. With Hamming, Podium tests and refines their voice agents across thousands of scenarios, ensuring they handle diverse languages, varying accents, and peak traffic periods with precision.

Location: United States
Industry: Customer Support
Company Size: Enterprise

Use Cases:

•Multi-language voice agent testing
•Load testing and performance validation
•Real-time monitoring and analytics

The Challenge: Ensuring Global Voice Agent Excellence

Director of Engineering @ Podium

Jordan Farnworth, Director of Engineering, Podium

We rely on our AI agents to drive revenue, and Hamming ensures they perform without errors. Hamming's load testing gives us the confidence to deploy our voice agents even during high-traffic campaigns.

Hamming's AI Voice Agent A/B testing makes it easy for us to test new AI voice agent providers and roll out the best performing AI voice agent to our customers.

How Hamming Solved Multi-Language Voice Agent Testing

Step 1: Multi-Language Test Scenario Creation

We developed comprehensive test scenarios in multiple languages and accents, ensuring coverage of diverse customer interactions and complex requests.

Step 2: Load Testing and Performance Validation

Our platform simulated thousands of concurrent calls across different languages, measuring response times, accuracy, and system stability under various load conditions.