Hamming AI Partners with Cisco to Enhance Voice Agent Reliability

We're thrilled to announce our strategic partnership with Cisco, a global leader in networking technology and enterprise communication solutions. This collaboration marks a significant step forward in our mission to make AI voice agents more reliable and trustworthy at scale.

About the Partnership

Cisco's AI-powered customer experience solutions are transforming customer service operations worldwide. As these solutions become more sophisticated, ensuring their reliability becomes increasingly critical.

Cisco recently announced the Webex AI Agent, which can answer inquiries and fulfill intents across a wide range of channels – all while delivering personalized, conversational experiences. This human-like interaction is powered by sophisticated automation and orchestration, enabling the design of connected journeys that enhance the user experience.

By combining Cisco's industry-leading solutions with Hamming's expertise in AI testing and monitoring, we're ensuring that enterprise-grade AI is delivered reliably and at scale.

Comprehensive Solutions

Our platform provides three core benefits for Cisco customers:

1. Pre-deployment Testing

• Simulates diverse scenarios with varying tones, accents, and background noise
• Saves 100+ hours of manual QA time
• Enables teams to launch reliable voice agents in weeks instead of months
• Comprehensive regression testing across updates

2. Post-deployment Monitoring

• 24/7 automated calls to verify functionality
• Tracks key metrics like audio clarity, response accuracy, and conversation flow
• Instant alerts for latency spikes, unresponsive agents, and audio issues
• Real-time analytics for maintaining high performance

3. Governance & Advanced Testing

• Automated red-teaming for compliance with industry standards
• Prompt injection testing to detect vulnerabilities
• High-volume testing simulating thousands of concurrent calls
• Scalability validation and performance limits testing

Why This Matters

Cisco’s AI-powered CX solutions are reshaping customer service worldwide. With increasing sophistication comes a heightened need for reliability - an area this partnership is specifically designed to strengthen, by providing:

For Cisco Customers

• Premium Onboarding: White-glove implementation support to ensure smooth integration
• Enhanced Support: Dedicated 7-day-a-week support for rapid issue resolution
• Comprehensive Testing: Automated testing across various scenarios, accents, and conditions
• Production Monitoring: Real-time analytics and alerts for maintaining high performance

Implementation Benefits

1. Reliability at Scale

   • Automated testing workflows
   • Comprehensive monitoring
   • Early issue detection
   • Rapid problem resolution

2. Quality Assurance

   • Continuous performance tracking
   • Real-time analytics
   • Immediate alert system
   • Proactive issue prevention

3. Operational Efficiency

   • Reduced manual QA time
   • Automated regression testing
   • Streamlined deployment processes
   • Enhanced productivity

Why Choose Hamming

Founded by Sumanyu Sharma, our team brings over a decade of experience helping companies like Tesla and Citizen deploy scalable, reliable AI products that drive millions in revenue. We're trusted by AI-forward companies including Podium, Synthflow, and Smith AI to maintain reliable AI voice agents at scale.

Getting Started

Cisco customers can take advantage of this partnership immediately:

1. Contact our team at [email protected]
2. Mention you're a Cisco customer
3. Get access to premium onboarding and support
4. Start building more reliable voice agents