What is the Hamming AI and Cisco partnership about?

Hamming AI announces strategic partnership with Cisco to help their customers build and maintain reliable AI voice agents through automated testing and production monitoring.

Why is reliable voice agent testing important for enterprise deployments?

Enterprise voice deployments require rigorous testing to ensure consistent performance, maintain quality standards, and deliver reliable user experiences across large-scale production environments. At this scale, a single regression can impact thousands of calls in a day.

How does Hamming help enterprise teams keep voice agents reliable?

Hamming runs automated end-to-end call simulations for critical flows, turns production incidents into regression tests, and monitors deployed agents for drift in outcomes and voice UX signals (fallback spikes, transfer spikes, latency p90/p99). When something breaks, correlated call traces make root cause clear across the full vendor chain.

What should enterprise teams standardize for voice agent QA?

Standardize a small set of critical flows, version everything (prompts, models, vendor configs), and require end-to-end regression coverage on every release. Pair that with always-on monitoring and clear escalation ownership so issues don’t bounce between teams and vendors.

Hamming AI Partners with Cisco to Enhance Voice Agent Reliability

We partnered with Cisco. If you're building on Webex AI Agent, you can now add Hamming's testing and monitoring without ripping anything out.

Quick filter: If you're already on Webex AI Agent, you can add reliability testing without rebuilding your stack.

Why This Partnership Exists

I'll be direct: enterprise voice AI is different from startup voice AI. The stakes are higher, the compliance requirements are stricter, and "it usually works" doesn't fly when you're handling customer calls for large organizations.

Cisco's Webex AI Agent is sophisticated—handles multiple channels, personalized conversations, the works. But sophisticated also means more ways for things to break. More edge cases. More scenarios that are hard to test manually.

That's where we come in. We've been building testing infrastructure for exactly this kind of complexity.

What Cisco Customers Get

Before you ship: We simulate thousands of test calls with different accents, background noise levels, and edge-case scenarios. The kind of testing that would take your team weeks happens in hours. We've seen teams cut 100+ hours of manual QA time this way.

After you ship: 24/7 monitoring. When something breaks—latency spikes, audio issues, agents going unresponsive—you find out immediately, not when customers start calling support.

Compliance: Automated red-teaming for the things auditors care about. Prompt injection testing. High-volume stress tests to find the breaking points before your customers do.

The Practical Details

Cisco customers get:

White-glove setup: We handle the integration. Seriously.
7-day support: Because production issues don't wait for Monday.
Automated testing: Across scenarios, accents, conditions you wouldn't think to test manually.
Real-time alerts: Know about problems before the complaints roll in.

Getting Started

If you're on Webex AI Agent and want to add testing:

Email contact@hamming.ai
Tell us you're a Cisco customer
We'll get you set up with premium onboarding

The goal is simple: help you ship reliable voice agents faster, and catch problems before they become customer problems.

Sumanyu Sharma

Founder & CEO

Previously Head of Data at Citizen, where he helped quadruple the user base. As Senior Staff Data Scientist at Tesla, grew AI-powered sales program to 100s of millions in revenue per year.

Researched AI-powered medical image search at the University of Waterloo, where he graduated with Engineering honors on dean's list.

“At Hamming, we're taking all of our learnings from Tesla and Citizen to build the future of trustworthy, safe and reliable voice AI agents.”

Hamming AI Partners with Cisco to Enhance Voice Agent Reliability