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Why Hamming?
Product
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The Voice AI Glossary
Your Ultimate Guide to Voice AI Terminology
A
7 terms
B
2 terms
C
25 terms
D
3 terms
E
7 terms
F
5 terms
G
4 terms
H
2 terms
I
3 terms
J
1 term
K
L
4 terms
M
8 terms
N
4 terms
O
2 terms
P
13 terms
Q
1 term
R
4 terms
S
13 terms
T
13 terms
U
1 term
V
21 terms
W
5 terms
X
Y
Z
1 term
A
(7)
Agent Behavior Cloning
Agent Persona
Agent Profile
Agentic AI
Audio Codec
Automatic Speech Recognition (ASR)
Average Handle Time (AHT)
B
(2)
Backchanneling
Batch Processing
C
(25)
Call Abandonment Rate
Call Analytics
Call Escalation
Call Monitoring
Call Queuing
Call Recording
Call Routing
Channel Diarization
Cold Start Latency
Complexity Threshold
Concurrent Calls
Confidence Score
Context Window
Contextual Grounding
Conversation Analytics
Conversation Buffering
Conversation Intelligence
Conversation Memory
Conversation State Machines
Conversation Trees
Conversational AI
Conversational AI Benchmarking
Conversational AI Compliance Tools
Conversational Pathways
Custom LLM Integration
D
(3)
Dialogue Flow
DTMF (Dual-Tone Multi-Frequency)
Dynamic Routing
E
(7)
Echo Cancellation
Edge Voice Processing
Embeddings
End-to-End Encryption
End-to-End Latency
Endpointing
Entity Extraction
F
(5)
Fallback Response
Few-shot Learning
Fine-tuning
First Call Resolution (FCR)
Function Calling
G
(4)
GDPR Compliance
Golden Datasets
Group Chat Orchestration
Guardrails
H
(2)
Hallucination
HIPAA Compliance
I
(3)
Intent Coverage
Intent Recognition
IVR (Interactive Voice Response)
J
(1)
Jitter
L
(4)
Language Model
Latency
LiveKit Agents Framework
LLM Voice Caching
M
(8)
Media Stream
Memory Management Hierarchies
Model Context Protocol (MCP)
Multi-Agent Handoff
Multi-modal Voice Interactions
Multi-turn Conversation
Multilingual Support
Multimodal AI
N
(4)
Natural Language Processing (NLP)
Natural Language Understanding (NLU)
Noise Reduction
Noise Suppression
O
(2)
Omnichannel
Opus Codec
P
(13)
p50 Latency
p90 Latency
p99 Latency
Packet Loss
PCI Compliance
PII Redaction
Polyphonic AI
Production Voice Monitoring
Profanity Filtering
Prompt Engineering
Prompt Template
Pronunciation Assessment
Prosody
Q
(1)
Quantization
R
(4)
RAG (Retrieval-Augmented Generation)
Rate Limiting
Real-time Processing
Real-time Transcription
S
(13)
Semantic Accuracy
Semantic Search
Sentiment Analysis
Session State
Silence Detection
SIP (Session Initiation Protocol)
SIP Trunking
SOC 2 Type II
Speaker Diarization
State Transitions
Streaming
Streaming Processing
STUN Server
T
(13)
Temperature
Test Case
Text Normalization
Text-to-Speech (TTS)
Time to First Word (TTFW)
Time-to-First-Audio (TTFA)
Time-to-First-Token (TTFT)
Tool Use
Transcription Accuracy
Transcription Confidence
Transient Assistants
Turn Detection
Turn-taking
U
(1)
Uptime SLA
V
(21)
Vector Store
Voice Activity Detection (VAD)
Voice Agent A/B Testing
Voice Agent Fine-Tuning
Voice Agent Load Balancing
Voice Agent Observability
Voice Agent Quality Index (VAQI)
Voice Agent Reasoning
Voice Agent Regression Detection
Voice Agent Templates
Voice Agent Testing
Voice AI Agent
Voice AI Evaluation Metrics
Voice AI Infrastructure
Voice Analytics
Voice Biometrics
Voice Cloning
Voice Design
Voice Intelligence
Voice User Interface (VUI)
Voicemail Detection
W
(5)
Wake Word Detection
Webhook
WebRTC
Word Error Rate (WER)
Word-level Timestamps
Z
(1)
Zero-shot Learning