Voice Agent QA Frameworks

Learn how to test voice agent intent recognition at scale using Hamming's Intent Recognition Quality Framework. Includes metrics, formulas, and benchmarks from 1M+ analyzed calls.

How to test AI voice agents for call center deployments. Covers compliance, scale testing, and quality metrics specific to contact center operations.

Why manual QA fails for voice agents and how load testing, regression testing, and A/B evaluation ensure production reliability using Hamming's 3-Pillar Production Reliability Testing Framework.

Learn how to measure conversational flow quality using Hamming's 5-Dimension Framework. Includes metrics, formulas, and benchmarks from 1M+ analyzed calls.

The definitive guide to evaluating voice agents. Learn Hamming's VOICE Framework (5 dimensions), calculate key metrics (WER, FCR, MOS, latency), measure conversational flow, and build a continuous evaluation pipeline for production voice AI.

Engineering teams building voice agents need testing infrastructure that matches their velocity. Here's why teams from YC startups to Fortune 500 enterprises choose Hamming over configuration-heavy alternatives.

Voice agent data scattered across tools slows debugging. Learn why native OpenTelemetry observability for voice agents matters—and how it complements Datadog by keeping voice-specific data unified in one place.

Most voice agent testing tools only cover part of the QA lifecycle. Learn what complete voice agent QA looks like—from auto-generated pre-launch testing to production monitoring, call replay, and continuous improvement with 50+ metrics.

Enterprise voice agent testing requires SOC 2 Type II certification and HIPAA compliance. Learn what compliance requirements matter for voice AI QA, how to evaluate vendors, and why security should be pre-configured—not bolted on.

Enterprise voice agent testing shouldn't take months to implement. Learn how enterprise teams can start testing voice agents in 15 minutes with auto-generated scenarios, production call replay, and SOC 2 Type II compliance—no implementation project required.

Evaluating voice agent testing tools? Ask these 12 questions to find the right platform. Learn what separates complete platforms from point solutions—including auto-generated scenarios, production call replay, custom metrics, and enterprise support.

Hamming's Voice Agent Testing Maturity Model: a comprehensive framework for evaluating your voice agent testing maturity. Learn the 5 levels of voice agent QA—from manual spot-checking to fully automated CI/CD testing with 50+ metrics, auto-generated scenarios, and production call replay.

A practical checklist for validating HIPAA, PHI, and clinical workflows in healthcare voice agents.

Learn how to evaluate ASR accuracy using Hamming's 5-Factor ASR Evaluation Framework. Calculate Word Error Rate (WER), benchmark providers, and set monitoring thresholds for production voice agents.

Learn how to test multilingual voice agents with Hamming's 5-Step Multilingual Testing Framework covering ASR accuracy, intent recognition, code-switching, and language-specific benchmarks across 49 languages.

Learn how to evaluate voice agent QA software using Hamming's 7-Criterion QA Evaluation Framework. Score platforms on end-to-end testing, load simulation, multilingual support, regression detection, and more with our evaluation rubric.

Learn Hamming's 4-Layer Monitoring Framework for detecting voice agent outages in real time. Track ASR (WER thresholds), NLU (intent accuracy), TTS (P90 latency), and API dependencies with specific alerting thresholds and synthetic call strategies.

Discover the best voice AI testing tools for ensuring quality, reliability, and performance of AI systems. Compare features, capabilities, and use cases.

Hamming AI sets the industry standard for evaluating AI voice agents. Discover how its unique approach, deep observability, and real-time metrics help teams build reliable and production-ready voice experiences.

Use the Voice Agent Stack Selection Framework to choose the right architecture (cascading vs speech-to-speech), components (STT/LLM/TTS), and platform. Includes decision matrix, component benchmarks, and 30-day implementation plan.

Learn how to evaluate voice agent quality using the 4-Layer Framework. Measure infrastructure health, agent execution, user satisfaction, and business outcomes with specific metrics and evaluation criteria.

How to test voice agent performance under acoustic stress. Includes noise type taxonomy, 6-KPI framework, and pass/fail thresholds from testing 1M+ calls.