Voice Agent Dashboard Template: Charts, Metrics & Executive Reports

Most voice agent dashboards fail before they're built.

The problem isn't missing data — it's the wrong data. Last month, we reviewed 23 voice agent dashboards across Hamming customers. The median dashboard tracked 47 metrics. But when we asked "which metrics actually drove decisions?" — the answer was 6.

This guide gives you those 6 metrics, the exact charts to visualize them, and a copy-paste executive report template. No fluff, no "it depends."

TL;DR: Build your voice agent dashboard using Hamming's 6-Metric Dashboard Framework:

• Tier 1 (Business): Task Success Rate, Containment Rate
• Tier 2 (Quality): Latency P50/P90, Conversation Coherence Score
• Tier 3 (Operations): Error Rate, Call Volume

Include 4 core charts: success funnel, latency histogram, error breakdown, trend lines. Report weekly with the 3-section executive template below.

Methodology Note: The 6-Metric Framework and benchmarks in this guide are derived from Hamming's analysis of voice agent dashboards across 50+ deployments (2024-2025). The "47 metrics → 6 that matter" finding comes from reviewing customer dashboards and interviewing engineering leads on which metrics drove actual decisions.

Last Updated: January 2026

Related Guides:

• Voice Agent Monitoring KPIs — 10 Critical Production Metrics
• How to Evaluate Voice Agents — VOICE Framework
• Anatomy of a Perfect Dashboard — Dashboard Design Principles

What is a Voice Agent Analytics Dashboard?

A voice agent analytics dashboard is a real-time monitoring interface that tracks the key performance indicators (KPIs) of AI-powered voice agents in production. Unlike traditional call center dashboards that focus on queue times and agent utilization, voice agent dashboards must capture AI-specific metrics: response latency, task completion, conversation coherence, and error rates.

Why you need a dedicated voice agent dashboard:

The 6 metrics in Hamming's framework span three tiers: Business Outcomes, Quality Indicators, and Operational Health.

Voice Agent Dashboard Metrics (Complete List)

This master table provides the 6 essential metrics every voice agent dashboard needs. Each metric includes its definition, calculation formula, threshold benchmarks, and remediation actions.

What Charts Should Be on a Voice Agent Dashboard?

The right chart type makes the difference between actionable insights and noise. Here's what to use for each metric:

Dashboard Layout Template

Use this layout as a starting point for your voice agent dashboard:

┌─────────────────────────────────────────────────────────────────┐
│  VOICE AGENT DASHBOARD — [Agent Name] — Last 7 Days            │
├─────────────────────────────────────────────────────────────────┤
│                                                                 │
│  ┌─────────────┐  ┌─────────────┐  ┌─────────────┐  ┌─────────┐│
│  │ Success     │  │ Containment │  │ Latency P50 │  │ Errors  ││
│  │   87%       │  │    82%      │  │   1.8s      │  │   2.1%  ││
│  │   ▲ 3%      │  │   ▼ 1%      │  │   ▲ 0.2s    │  │   ─     ││
│  └─────────────┘  └─────────────┘  └─────────────┘  └─────────┘│
│                                                                 │
│  ┌──────────────────────────────┐  ┌────────────────────────────┤
│  │ Task Success Funnel          │  │ Latency Distribution       │
│  │ ████████████████ 100%        │  │     ▁▂▅██▇▃▁               │
│  │ ██████████████   92%         │  │    P50   P90               │
│  │ ████████████     87%         │  │    1.8s  3.5s              │
│  └──────────────────────────────┘  └────────────────────────────┤
│                                                                 │
│  ┌──────────────────────────────┐  ┌────────────────────────────┤
│  │ Call Volume (7 days)         │  │ Error Breakdown            │
│  │    ▂▄▆█▇▅▃                   │  │ ● ASR Timeout  45%         │
│  │   Mon → Sun                  │  │ ● LLM Error    30%         │
│  │   Peak: Tue 2pm              │  │ ● Hangup       25%         │
│  └──────────────────────────────┘  └────────────────────────────┤
└─────────────────────────────────────────────────────────────────┘

Voice Agent KPI Thresholds: Good vs Bad Benchmarks

Setting the right thresholds prevents alert fatigue while catching real issues. These benchmarks are derived from Hamming's analysis of 50+ production deployments.

How to set your own thresholds:

1. Baseline first: Run for 2 weeks without alerts to establish your normal ranges
2. Start loose: Set thresholds 20% wider than your baseline initially
3. Tighten gradually: Reduce thresholds by 5% each week as you fix issues
4. Use duration filters: Alert only if threshold is breached for 5+ minutes (prevents flapping)

Voice Agent Executive Report Template

Use this structure for weekly stakeholder updates. Copy and customize for your team.

Section 1: Performance Summary (2-3 sentences)

"This week, [Agent Name] handled [X] calls with [Y]% task success rate ([up/down] [Z]% from last week). Containment held at [A]%, and median latency was [B]ms."

Example:

"This week, the Appointment Scheduler handled 12,450 calls with 87% task success rate (up 3% from last week). Containment held at 82%, and median latency was 1.8s."

Section 2: Key Metrics Table

Section 3: Actions & Recommendations

What's Working:

• [Specific improvement with data]
• [Second win]

Areas to Watch:

• [Metric trending wrong direction] — Action: [Specific next step]
• [Issue identified] — Action: [Owner] to investigate by [date]

Next Week Focus:

• [Priority 1]
• [Priority 2]

How to Build a Voice Agent Dashboard

Follow these steps to implement the 6-Metric Dashboard Framework:

Step 1: Instrument Your Voice Agent (Day 1)

Log these events from your voice agent:

{
  "event": "call.ended",
  "call_id": "call_abc123",
  "timestamp": "2026-01-22T10:30:00Z",
  "metrics": {
    "task_success": true,
    "contained": true,
    "latency_p50_ms": 1800,
    "latency_p90_ms": 3500,
    "coherence_score": 0.92,
    "error_occurred": false,
    "error_type": null
  }
}

Step 2: Choose Your Dashboard Tool (Day 1-2)

Step 3: Configure Alerts (Day 2-3)

Start with these four high-impact alerts:

1. Task Success <75% for 10 minutes → P1 (immediate investigation)
2. Latency P90 >5s for 5 minutes → P1 (user experience degradation)
3. Error Rate >5% for 5 minutes → P1 (system health issue)
4. Call Volume drop >50% for 15 minutes → P2 (potential outage)

Step 4: Set Up Weekly Reports (Day 3)

Schedule automated reports every Monday morning with:

• Previous week's metrics vs. targets
• Week-over-week trends
• Top 3 action items for the week

Choosing a Voice Agent Dashboard Platform

When to Use Each

• Use Hamming when: You need voice-native dashboards with automated executive reporting and want setup in minutes, not days.
• Use Datadog/Grafana when: You already have these tools for other services and want a single pane of glass (but expect custom instrumentation work).
• Use Spreadsheets when: You're in early testing with <100 calls/day and don't need real-time monitoring.
• Build Custom when: You have unique requirements that no tool supports and dedicated engineering capacity.

How Teams Implement This with Hamming

Hamming provides the infrastructure to implement the 6-Metric Dashboard Framework without custom development:

• One-click dashboard setup: Pre-built templates with all 6 metrics configured out of the box
• Automatic threshold monitoring: Alerts when metrics cross good/bad boundaries (configurable per-metric)
• Drill-down to transcripts: Click any data point to see underlying calls and identify root causes
• Executive report generation: Weekly summaries auto-generated and emailed to stakeholders
• 50+ built-in assertions: Validate task success, containment, and coherence automatically
• Integration with major platforms: Native support for Vapi, Retell, LiveKit, Twilio
• Historical benchmarking: Compare against your own baselines and industry averages
• Custom metric support: Add domain-specific KPIs alongside the standard 6

Getting Started:

1. Connect your voice agent (5 minutes)
2. Select the "6-Metric Dashboard" template
3. Configure thresholds for your use case
4. Set up weekly executive report recipients

Worked Formula Examples

Task Success Rate Calculation

Formula: (Successful tasks / Total calls) × 100

Example:

• Total calls this week: 12,450
• Calls with successful task completion: 10,831
• Task Success Rate: (10,831 / 12,450) × 100 = 87.0%

Latency Percentile Interpretation

P50 vs P90:

• P50 = 1.8s: Half of all responses are faster than 1.8s
• P90 = 3.5s: 90% of responses are faster than 3.5s; 10% are slower

Action trigger: If P90 > 2× P50, investigate tail latency causes (usually ASR timeouts or LLM cold starts).

Containment Rate Calculation

Formula: (Calls resolved by AI / Total calls) × 100

Example:

• Total calls: 12,450
• Calls resolved without human transfer: 10,209
• Containment Rate: (10,209 / 12,450) × 100 = 82.0%

Voice Agent Dashboard Quick-Start Checklist

Use this checklist to implement your dashboard in one week:

Day 1: Instrumentation

• Add call.ended event logging with all 6 metrics
• Verify events are flowing to your data store
• Test with 100+ sample calls

Day 2: Dashboard Setup

• Choose dashboard tool (Hamming recommended for voice agents)
• Create 4 scorecards: Success, Containment, Latency, Errors
• Add funnel chart for task success
• Add histogram for latency distribution

Day 3: Alerting

• Configure 4 critical alerts (see Step 3 above)
• Set up notification channels (Slack, PagerDuty, email)
• Test alerts with synthetic threshold breaches

Day 4-5: Baseline & Tune

• Let dashboard run for 2 days to establish baseline
• Adjust thresholds based on observed ranges
• Remove false positive alerts

Day 6-7: Reporting

• Set up weekly executive report
• Configure recipient list
• Send first report to stakeholders