Frequently Asked Questions

Hamming AI is an automated AI voice agent testing, call analytics, and governance platform that makes your AI Voice Agents reliable. We help companies build trustworthy voice agents by automatically testing them and providing continuous monitoring to catch issues before they impact customers.

Start by signing up for a Hamming AI account and following our guided setup wizard. You'll connect your voice agent endpoint, define test scenarios that match your use cases, and configure assertions to validate proper behavior. Our platform will then automatically run tests and provide detailed reports.

Hamming works with any voice agent platform including Vapi, Retell, Bland, Daily, LiveKit, Twilio, and custom solutions. Whether you're building customer service bots, sales agents, or specialized voice assistants, our platform can test and monitor them effectively.

Most customers are up and running within 30 minutes. Our onboarding process includes connecting your voice agent, creating your first test scenarios, and running initial tests. Our team provides hands-on support to ensure smooth setup.

Hamming tests conversation flows, response accuracy, latency, accent recognition, multi-speaker scenarios, compliance adherence, error handling, and integration functionality. We simulate real customer interactions to identify issues before they reach production.

Our AI analyzes your voice agent's capabilities and automatically generates test scenarios based on common use cases, edge cases, and potential failure modes. You can also create custom scenarios or import existing test cases from your team.

Yes, Hamming supports testing voice agents in multiple languages and can validate proper language detection, switching, and response quality across different locales. We help ensure consistent performance for global deployments.

Hamming can test voice agents that integrate with CRMs, databases, payment systems, and other APIs. We validate that data flows correctly, integrations respond appropriately, and fallback mechanisms work.

Hamming continuously monitors your voice agents in production, tracking performance metrics, conversation quality, and user satisfaction. We alert you to degradations in real-time and provide detailed analytics to help optimize performance.

We track response accuracy, latency, conversation completion rates, user satisfaction scores, compliance violations, error rates, and custom business metrics. All data is presented in intuitive dashboards with historical trending.

Yes, Hamming provides real-time alerts via email, Slack, webhooks, or API when issues are detected. You can configure alert thresholds and escalation policies to ensure your team responds quickly to problems.

Hamming implements enterprise-grade security with SOC 2 compliance, end-to-end encryption, and strict data handling policies. We process call data only as needed for analysis and delete recordings according to your retention preferences.

Yes, you can export detailed analytics reports, test results, and performance data through our dashboard or API. Data is available in multiple formats including CSV, JSON, and can be integrated with your existing BI tools.

Hamming integrates with Vapi, Retell, Bland, Daily, LiveKit, Twilio, AssemblyAI, and many other platforms. We also support custom voice agent implementations through our flexible API.

Connection typically involves providing your voice agent's phone number or API endpoint, along with any necessary authentication credentials. Our setup wizard guides you through the process, which usually takes just a few minutes.

Yes, Hamming provides APIs and webhooks that integrate seamlessly with GitHub Actions, Jenkins, CircleCI, and other CI/CD tools. You can automatically run voice agent tests as part of your deployment process.

Yes, we provide comprehensive REST APIs and SDKs for building custom integrations. You can trigger tests, retrieve results, manage configurations, and access analytics data programmatically.

Hamming offers flexible pricing based on your testing volume and feature needs. Contact us for a custom quote based on your specific requirements.

Yes, we offer a free trial that includes test calls and access to core features. This allows you to evaluate Hamming's capabilities with your voice agent before committing to a paid plan.

We offer multiple support channels including email support, comprehensive documentation, video tutorials, etc. Our team is committed to helping you succeed.

Our customer success team provides hands-on onboarding assistance, including setup guidance, best practice recommendations, and initial test configuration. We also offer detailed documentation and tutorials.

Our comprehensive documentation is available at docs.hamming.ai, including API references, integration guides, best practices, and video tutorials. We regularly update our resources based on customer feedback.