Hamming for Enterprise
Enterprise voice agent QA
without the enterprise timeline
SOC 2 Type II certified. HIPAA BAA available. Direct support from founders. Security is pre-configured, not bolted on. Start testing in under 10 minutes.
Pioneered voice AI testing. Weekly releases. Bug fixes in days, not months.
Hamming works with
SOC 2 Type II & HIPAA compliance
SOC 2 Type II certified. HIPAA BAA available. US and EU data residency.
Dedicated enterprise support
Forward deployed support. Shared Slack channel. <4 hour response SLA for critical issues.
Weekly product releases
Bug fixes in days, not months. Feature requests prioritized and built.
Complete voice agent QA platform for enterprise
Testing, monitoring, and compliance—not three vendors, one platform.
Automated voice agent testing
Auto-generate hundreds of test scenarios from your agent's prompt. Run them in parallel with simulated accents, background noise, and interruptions. Catch issues before they reach production.
- 1,000+ concurrent call capacity
- 65+ languages and regional accents
- CI/CD integration for every PR
Voice agent production monitoring
Score 100% of production calls automatically. Detect hallucinations, policy violations, and quality degradation in real-time. Convert failed calls to regression tests with one click.
- Real-time quality scoring
- Slack and PagerDuty alerts
- Failed call → test case automation
Voice AI compliance and audit trails
Complete audit trails for every test and production call. Export to your SIEM. Generate compliance reports for stakeholders. Red-team your agents for prompt injection and jailbreaks.
- SOC 2 Type II certified
- HIPAA with BAA available
- PII/PHI redaction options
Enterprise security controls
SSO with Okta, Azure AD, and Google Workspace. Role-based access control per workspace. Single-tenant deployment with customer-managed encryption keys for maximum isolation.
- SSO and RBAC
- US, EU, and UK data residency
- Single-tenant deployment option
Why enterprise teams choose Hamming over alternatives
90% win rate in head-to-head evaluations. Here's why.
Real production call replay
Replay actual production calls with preserved audio, timing, and caller behavior. When calls fail, convert them to regression tests with one click—test against real customer conversations, not just synthetic scenarios.
Custom evaluation metrics
Define evaluators for your business rules—compliance scripts, accuracy thresholds, sentiment targets. Score every call on what matters to your business, not generic metrics. 50+ built-in metrics plus unlimited custom scorers.
Speech-level analysis beyond transcripts
Detect caller frustration, sentiment shifts, and emotional cues. Measure not just what callers said, but how they said it—pauses, interruptions, tone changes. Insights that transcript-only tools miss.
Native OpenTelemetry observability
Ingest OpenTelemetry traces, spans, and logs directly into Hamming. Complements Datadog and your existing stack—but keeps all core voice agent data unified in one place for faster debugging and deeper insights.
Enterprise voice AI support and partnership
Enterprise voice AI is too important for ticket-based support. When you work with Hamming, you get a named Customer Success Manager, a shared Slack channel with our engineering team, and response SLAs you can rely on.
We ship weekly—not quarterly. Our internal SLA is 24 hours for simple feature requests and about a week for complex ones. If you need something, we build it. If something breaks, we fix it the same day.
The result: a 90% win rate in head-to-head evaluations against other voice testing platforms. When enterprises evaluate Hamming alongside alternatives, they choose Hamming nine times out of ten.
Enterprise voice agent testing use cases
Test regulatory compliance
Verify agents follow required disclosures, consent flows, and industry regulations before deployment.
Voice agent security red-teaming
Test for prompt injection, jailbreaks, PII leakage, and attempts to bypass your agent's guardrails.
Voice agent load testing at scale
Stress test with 500-1,000+ concurrent calls to verify your infrastructure handles peak traffic.
Test multi-turn conversation workflows
Test complex appointment sequences—book, reschedule, cancel—with persistent memory across calls.
Test human handoff scenarios
Verify human escalation paths work correctly, with proper context transfer and fallback handling.
CI/CD release gating
Block deployments that don't meet quality thresholds. Run your full test suite on every PR.
“We rely on our AI agents to drive revenue, and Hamming ensures they perform without errors. Hamming's load testing gives us the confidence to deploy our voice agents even during high-traffic campaigns.”
Jordan Farnworth
Director of Engineering, Podium
Enterprise Voice Agent Testing FAQ
Hamming maintains SOC 2 Type II compliance. We support SSO integration with major identity providers, role-based access control, and customer-managed encryption keys for single-tenant deployments.
Enterprise customers can request our security packet including penetration test results and detailed architecture documentation.
Yes. Hamming provides BAA agreements, HIPAA-compliant infrastructure, and PHI/PII redaction options. We support US-only data residency by default, with single-tenant deployment for maximum isolation.
Our RBAC system lets you restrict PHI data access to authorized personnel while giving contractors access to testing environments only.
By default, all Hamming data stays in the United States. We also offer EU clusters for GDPR compliance. Single-tenant deployments can be provisioned in your preferred region with complete data isolation.
Data retention is configurable per workspace—from 7 days to unlimited—with automatic PII/PHI redaction options at ingestion.
Enterprise plans include <4 hour response SLA for critical issues, forward deployed support, and a dedicated Slack channel with direct access to our engineering team.
We also offer 99.9% uptime SLAs and custom support arrangements for mission-critical deployments.
Yes. Hamming supports SSO integration with major identity providers (Okta, Azure AD, Google Workspace). Our RBAC system lets you control access per workspace, restrict PHI access, and maintain audit trails.
You can give contractors testing-only access while restricting production monitoring to authorized personnel.
We deploy to production multiple times per day. Our internal SLA is 24 hours for simple feature requests and about 1 week for complex features. Enterprise customers get prioritized feature development.
Unlike legacy vendors who ship quarterly, we iterate weekly based on customer feedback. If you need something, we can usually build it quickly.
Yes. We've run 500-1,000+ concurrent calls during enterprise load testing without degradation. Default workspaces support 50 parallel calls, configurable up to 100+. For stress testing, we scale further.
This lets you run thousands of test scenarios in minutes, covering edge cases that would take weeks of manual testing.
Yes. For enterprises with strict isolation requirements, we offer single-tenant deployment with dedicated infrastructure. This includes customer-managed encryption keys and complete data isolation.
On-premise deployment is available for specific use cases—contact us to discuss your requirements.