Voice AI Testing for Law Firms
End-to-end testing for every client interaction, from intake to callback
Test and monitor your receptionist or intake voice agents so client calls are answered, routed, and returned correctly.
Hamming works with
Validate Client Intake, Routing, and Callback Scenarios
Ensure your voice agents handle every call like trained receptionists — from greetings and call transfers to missed-call callbacks and data capture.
Greeting & Call Handling
- Simulate new and returning client calls with specific scripts
- Verify pronunciation of firm names, practice areas, and attorney titles
- Confirm polite tone, empathy, and professional phrasing across calls
Routing & Handoff Accuracy
- Test call routing to the correct attorney or assigned paralegal based on matter type or urgency
- Validate handoffs between departments or practice groups
- Confirm fallback routing rules when staff are unavailable or after hours
Callback & Missed Call Automation
- Simulate missed calls and validate automated callback triggers
- Ensure callback agents confirm client identity and previous call context
- Check integration with scheduling tools for callback bookings or rescheduling
Intake & Reception Testing
Validate Client Intake, Routing, and Callback Scenarios
Ensure your voice agents handle every call like trained receptionists — from greetings and call transfers to missed-call callbacks and data capture.
Greeting & Call Handling
- Simulate new and returning client calls with specific scripts
- Verify pronunciation of firm names, practice areas, and attorney titles
- Confirm polite tone, empathy, and professional phrasing across calls
Routing & Handoff Accuracy
- Test call routing to the correct attorney or assigned paralegal based on matter type or urgency
- Validate handoffs between departments or practice groups
- Confirm fallback routing rules when staff are unavailable or after hours
Callback & Missed Call Automation
- Simulate missed calls and validate automated callback triggers
- Ensure callback agents confirm client identity and previous call context
- Check integration with scheduling tools for callback bookings or rescheduling
Quality & Compliance
Monitor Voice Agents for Quality and Compliance
Detect misinformation, missing disclosures, or unprofessional tone before they affect client trust or firm reputation.
Disclosure & Consent Validation
- Check for required call recording and data collection consent prompts
- Verify disclaimers about non-legal advice and attorney availability
- Ensure sensitive matters are escalated to human intake staff
Tone & Professionalism Audits
- Evaluate empathy, clarity, and tone across sample conversations
- Detect long silences, robotic phrasing, or repeated prompts
- Benchmark against firm-specific service and etiquette standards
Ongoing Accuracy Monitoring
- Compare live call transcripts against approved scripts
- Alert when calls are misrouted or callbacks are missed
- Provide full audit trails with timestamps, recordings, and outcomes
Load & Reliability
Stress-Test Your Virtual Reception During High Call Volume
Simulate peak call days with multiple client inquiries, inbound requests, and outbound callbacks to ensure your voice agents remain reliable and responsive.
Peak-Volume Simulation
- Model spikes from ad campaigns or referral drives
- Track missed-call rates, transfer errors, and completion times under load
- Auto-notify staff when SLAs or response times degrade
After-Hours Coverage
- Test forwarding logic for after-hours or weekend calls
- Validate escalation to voicemail or on-call callback agents
- Monitor accuracy of next-day callback reminders
Inbound & Outbound Callback Load Testing
- Simulate concurrent inbound and outbound callbacks to measure reliability under peak conditions
- Validate that callback agents connect successfully without dropped or duplicated calls
- Ensure response accuracy and latency remain stable as callback volume increases
Frequently Asked Questions
Answers to common questions teams ask when testing voice agents.
Yes. We simulate calls across departments and verify routing accuracy to assigned attorneys or paralegals, including fallback rules for unavailable staff.
Absolutely. Hamming simulates missed calls, verifies automated callback triggers, and ensures agents correctly identify returning clients and follow up promptly.
Yes. We continuously monitor live and test calls for incorrect routing, dropped connections, or unreturned callbacks, and send alerts to your QA or operations team.