Voice agent testing for retail & consumer goods
From 'Where's my order?' to returns, handle every customer call
Test order inquiries, inventory lookups, returns, and loyalty redemptions at the volume Black Friday will bring, and fix what breaks before the sale starts.
Hamming works with
All integrations
Generate retail customer scenarios automatically
Create test suites that cover shopping journeys, product inquiries, and customer service scenarios specific to retail.
Test product search and discovery flows
- Test product search by category, brand, features, and price range
- Validate size, color, and style variation handling
- Check inventory availability and delivery timeframe answers
Validate complete order lifecycle handling
- Simulate order placement with shipping address, payment, and delivery preferences
- Test order modification, cancellation, and tracking status inquiries
- Validate integration with inventory, shipping, and payment systems
Test returns, exchanges, and refund workflows
- Test return initiation, reason collection, and refund processing
- Validate exchange scenarios (wrong size, defective item, color preference)
- Check policy adherence (return windows, restocking fees, refund methods)
Retail voice agent validation
Automate retail voice agent testing across thousands of shopping scenarios to catch issues before they impact customer satisfaction and revenue.
Validate loyalty and rewards integration
- Test loyalty account lookup, points balance inquiries, and reward redemption
- Validate member discount application and tier-based benefits
- Check that points earned from voice purchases are tracked
Test GDPR and privacy compliance
- Check that card details are never read back or logged and that payment hands off to a secure flow
- Validate GDPR compliance for EU customers (consent, data access, deletion)
- Test handling of addresses, payment methods, and purchase history
Test holiday and promotional campaigns
- Test seasonal product availability, pricing, and promotional messaging
- Validate gift wrapping, gift cards, and holiday shipping options
- Check handling of flash sales, limited inventory, and waitlist management
Retail load testing & peak shopping simulation
Simulate Black Friday, the holiday rush, and flash sales, and confirm your agent holds up at peak volume.
Black Friday · 9:00
12,000
calls at once · p90 1.7s · none dropped
Frequently asked
questions.
Browse every answer on the FAQ pageYes. Hamming creates test scenarios for product searches by category, brand, features, and price. We validate that your voice agent provides accurate recommendations, availability information, and helps customers make purchase decisions.
Hamming simulates customer inquiries that require inventory lookups, availability checks, and delivery timeframe calculations. We test integration accuracy, handle out-of-stock scenarios, and validate real-time inventory sync.
Yes. Hamming lets you test holiday promotions, flash sales, and seasonal campaigns before they go live. We run batch tests with 50 to 100+ simultaneous calls to validate performance under simulated peak load.
Hamming creates test scenarios covering return initiation, reason collection, refund processing, and exchange workflows. We validate policy adherence (return windows, conditions) and score the customer experience.
Yes. Hamming tests loyalty account lookup, points redemption, member discounts, and tier-based benefits. We validate that rewards are applied correctly and customer accounts are updated accurately.
'Where's my order?' (WISMO) is the most common retail voice inquiry. We test order lookup by order number, email, or phone, validate tracking status accuracy, and ensure customers get correct delivery timeframes and carrier information.
Yes. We test scenarios where customers need to be transferred to SMS, email, or live agents. We validate that context is preserved during handoffs and customers don't have to repeat information.
Setup takes about 10 minutes. We pull your agent configuration via API and auto-generate test scenarios for common retail workflows like order inquiries, returns, and product searches. Run your first batch of tests in under 10 minutes.