Voice AI Testing for Retail & Consumer Goods
Optimize Shopping Experience and Sales
Ensure your retail voice agents handle orders accurately, manage inventory seamlessly, and deliver exceptional shopping experiences.
Hamming works with
Generate Retail Customer Scenarios Automatically
Create comprehensive test suites that cover shopping journeys, product inquiries, and customer service scenarios specific to retail.
Test Product Search and Discovery Flows
- Test product search by category, brand, features, and price range
- Validate size, color, and style variation handling
- Ensure accurate inventory availability and delivery timeframe responses
Validate Complete Order Lifecycle Handling
- Simulate order placement with shipping address, payment, and delivery preferences
- Test order modification, cancellation, and tracking status inquiries
- Validate integration with inventory, shipping, and payment systems
Test Returns, Exchanges, and Refund Workflows
- Test return initiation, reason collection, and refund processing
- Validate exchange scenarios (wrong size, defective item, color preference)
- Ensure policy adherence (return windows, restocking fees, refund methods)
Test Suite Generation
Generate Retail Customer Scenarios Automatically
Create comprehensive test suites that cover shopping journeys, product inquiries, and customer service scenarios specific to retail.
Test Product Search and Discovery Flows
- Test product search by category, brand, features, and price range
- Validate size, color, and style variation handling
- Ensure accurate inventory availability and delivery timeframe responses
Validate Complete Order Lifecycle Handling
- Simulate order placement with shipping address, payment, and delivery preferences
- Test order modification, cancellation, and tracking status inquiries
- Validate integration with inventory, shipping, and payment systems
Test Returns, Exchanges, and Refund Workflows
- Test return initiation, reason collection, and refund processing
- Validate exchange scenarios (wrong size, defective item, color preference)
- Ensure policy adherence (return windows, restocking fees, refund methods)
AI Voice Agent Testing
Comprehensive Retail Voice Agent Validation
Automate retail voice agent testing across thousands of shopping scenarios to catch issues before they impact customer satisfaction and revenue.
Validate Loyalty and Rewards Integration
- Test loyalty account lookup, points balance inquiries, and reward redemption
- Validate member discount application and tier-based benefits
- Ensure accurate tracking of points earned from voice purchases
Ensure GDPR and Privacy Compliance
- Test handling of payment information and PCI compliance
- Validate GDPR compliance for EU customers (consent, data access, deletion)
- Ensure secure handling of addresses, payment methods, and purchase history
Test Holiday and Promotional Campaigns
- Test seasonal product availability, pricing, and promotional messaging
- Validate gift wrapping, gift cards, and holiday shipping options
- Ensure accurate handling of flash sales, limited inventory, and waitlist management
Concurrency Load Testing
Retail Load Testing & Peak Shopping Simulation
Simulate high-volume shopping scenarios to ensure your voice agents maintain performance during Black Friday, holiday rush, and flash sales.
Realistic test scenarios
- Simulate natural conversation patterns and customer behaviors
- Generate diverse customer personas with communication styles
- Create edge cases and challenging scenarios automatically
Multilingual testing
- Generate test cases in multiple languages and regional variations
- Test handling of code-switching and mixed language conversations
- Validate pronunciation and understanding with different accents
Noise simulation
- Simulate common background noises like traffic, crowds, or music
- Validate agent performance with varying noise levels and types
- Test noise cancellation and speech recognition in challenging conditions
Frequently Asked Questions
Answers to common questions teams ask when testing voice agents.
Yes. Hamming creates test scenarios for product searches by category, brand, features, and price. We validate that your voice agent provides accurate recommendations, availability information, and helps customers make purchase decisions.
Hamming simulates customer inquiries that require inventory lookups, availability checks, and delivery timeframe calculations. We test integration accuracy, handle out-of-stock scenarios, and validate real-time inventory sync.
Absolutely. Hamming allows you to test holiday promotions, flash sales, and seasonal campaigns before they go live. We validate pricing accuracy, inventory management, and customer experience under simulated peak load.
Hamming creates test scenarios covering return initiation, reason collection, refund processing, and exchange workflows. We validate policy adherence (return windows, conditions) and ensure smooth customer experience.
Yes. Hamming tests loyalty account lookup, points redemption, member discounts, and tier-based benefits. We validate that rewards are applied correctly and customer accounts are updated accurately.