Voice AI Testing for Healthcare

Yes. Hamming is HIPAA-compliant and will sign a Business Associate Agreement (BAA). All PHI used in testing is encrypted, access-controlled, and logged for audit purposes. We maintain SOC 2 Type II certification and provide audit-ready compliance reports.

Absolutely. Hamming includes specialized testing for sound-alike medications (e.g., 'Xanax' vs. 'Zantac', 'Celebrex' vs. 'Celexa'). We validate pronunciation variants, confirm dosages, and test disambiguation flows to prevent medication errors.

Hamming simulates realistic patient interactions that trigger EMR lookups, appointment creation, and clinical note retrieval. We validate data accuracy, handle error scenarios (EMR downtime, missing records), and measure integration latency to ensure seamless workflows.

Yes. Hamming lets you create urgent/emergency test scenarios to validate that critical symptoms are detected, severity is assessed correctly, and patients are routed to appropriate care levels (911, urgent care, scheduled appointment) based on clinical protocols.

Yes. Hamming supports multilingual testing including Spanish, Vietnamese, Mandarin, Cantonese, Tagalog, and 65+ other languages. We test accent variations common in diverse patient populations and validate medical terminology accuracy across languages.

Yes. You can create custom metrics to track call completion and success rates—for example, whether patients provided medication name, pharmacy, and other required details. These metrics can be surfaced in dashboards and exported via API or webhooks.

Hamming supports multi-turn conversation testing where you can simulate complex patient journeys—scheduling an appointment, then canceling, then rescheduling—all within a single test case. This validates that your agent maintains context throughout the conversation.

Yes. Hamming tracks what tools were called, when they were called, and whether they should have been called. This is essential for validating EHR integrations, appointment scheduling APIs, and medication refill systems connected to practice management platforms.