Voice agent testing for healthcare
From medical triaging to appointment scheduling, test every patient interaction
In a triage call, a wrong answer is a patient safety event and a leaked record is a reportable breach. Hamming simulates your patients, red-teams the agent before launch, and keeps the evidence for every release.
Hamming works with
All integrations
Generate clinical test scenarios automatically
Create test suites that cover patient interactions, medical workflows, and edge cases specific to healthcare delivery, from appointment scheduling to medication refills to insurance verification.
Generate realistic patient interaction scenarios
- Simulate patient communication patterns (anxious, elderly, non-English speakers with 65+ language support)
- Generate diverse patient personas (age groups, medical conditions, insurance types, regional and non-native accents)
- Create medical edge cases (allergies, drug interactions, emergency scenarios, referral order processing)
Validate medical triaging & clinical conversations
- Test symptom assessment and triage routing: check that patients are directed to the right care level (911, urgent care, scheduled appointment)
- Simulate complete clinical conversations, from symptom intake through triage decisions
- Validate that the agent follows approved clinical protocols and triage decision trees
Test stability across healthcare workflows
- Simulate triage bottlenecks and after-hours surges in patient volume
- Validate continuity when EMR, scheduling, or pharmacy APIs lag or fail
Healthcare voice agent validation
Run thousands of clinical scenarios on every release and catch the failures that would otherwise reach patients.
Prevent medication errors with specialized testing
- Test recognition of sound-alike medications (e.g., 'Xanax' vs 'Zantac', 'Celebrex' vs 'Celexa')
- Validate medication refill workflows: patient provides medication name, pharmacy, and dosage
- Track call success rates: did the patient provide all required information?
Red-team for PHI leaks and patient safety
- Test PHI handling and automatic redaction of protected health information
- Verify HIPAA compliance workflows, patient consent capture, and data minimization
- Run prompt injection, jailbreak, and social engineering probes before every release
EHR integration & tool call validation
- Monitor API call success when integrating with Epic, Cerner, or practice management systems
- Validate tool calls: what was called, when it was called, if it should have been called
- Catch breaking changes from EMR updates or clinical protocol changes before they impact patients
Healthcare load testing & peak volume simulation
Simulate flu season, discharge surges, and appointment rushes, and confirm your agent holds up at peak volume.
Monday 8:00 · scheduling lines open
4,000
calls at once · p90 1.4s · none dropped
“For us, unit tests are Hamming tests. Every time we talk about a new agent, everyone already knows: step two is Hamming.”
Co-founder, NextDimensionAI
Frequently asked
questions.
Browse every answer on the FAQ pageYes. Hamming is HIPAA-compliant and will sign a Business Associate Agreement (BAA). All PHI used in testing is encrypted, access-controlled, and logged for audit purposes. We maintain SOC 2 Type II certification and provide audit-ready compliance reports.
Yes. Hamming includes specialized testing for sound-alike medications (e.g., 'Xanax' vs. 'Zantac', 'Celebrex' vs. 'Celexa'). We validate pronunciation variants, confirm dosages, and test disambiguation flows to prevent medication errors.
Hamming simulates realistic patient interactions that trigger EMR lookups, appointment creation, and clinical note retrieval. We validate data accuracy, handle error scenarios (EMR downtime, missing records), and measure integration latency.
Yes. Hamming lets you create urgent/emergency test scenarios to validate that critical symptoms are detected, severity is assessed correctly, and patients are routed to appropriate care levels (911, urgent care, scheduled appointment) based on clinical protocols.
Yes. Hamming supports multilingual testing including Spanish, Vietnamese, Mandarin, Cantonese, Tagalog, and others (65+ languages in total). We test accent variations common in diverse patient populations and validate medical terminology accuracy across languages.
Yes. You can create custom metrics to track call completion and success rates, for example, whether patients provided medication name, pharmacy, and other required details. These metrics can be surfaced in dashboards and exported via API or webhooks.
Hamming supports multi-turn conversation testing where you can simulate complex patient journeys: scheduling an appointment, then canceling, then rescheduling, all within a single test case. This validates that your agent maintains context throughout the conversation.
Yes. Hamming tracks what tools were called, when they were called, and whether they should have been called. This is essential for validating EHR integrations, appointment scheduling APIs, and medication refill systems connected to practice management platforms.
No. We do not sell customer data, use it for training, or use it to benefit other customers. It is used to provide the service to you, and for nothing else.