Voice AI Testing for Healthcare
HIPAA-Compliant Clinical Accuracy Validation
Ensure your medical voice agents protect patient data, handle clinical workflows accurately, and maintain compliance across every conversation.
Hamming works with
Generate Clinical Test Scenarios Automatically
Create comprehensive test suites that cover patient interactions, medical workflows, and edge cases specific to healthcare delivery.
Generate Realistic Patient Interaction Scenarios
- Simulate patient communication patterns (anxious, elderly, non-English speakers)
- Generate diverse patient personas (age groups, medical conditions, insurance types)
- Create medical edge cases (allergies, drug interactions, emergency scenarios)
Validate End-to-End Clinical Conversations
- Simulate complete clinical conversations — from symptom intake to triage or scheduling
- Validate that the agent follows approved clinical scripts and decision trees
- Test for accurate summarization and structured data output to EMRs
Ensure Stability Across Healthcare Workflows
- Simulate triage bottlenecks and after-hours surges in patient volume
- Validate continuity when EMR, scheduling, or pharmacy APIs lag or fail
- Ensure escalation logic functions correctly during partial system outages
Test Suite Generation
Generate Clinical Test Scenarios Automatically
Create comprehensive test suites that cover patient interactions, medical workflows, and edge cases specific to healthcare delivery.
Generate Realistic Patient Interaction Scenarios
- Simulate patient communication patterns (anxious, elderly, non-English speakers)
- Generate diverse patient personas (age groups, medical conditions, insurance types)
- Create medical edge cases (allergies, drug interactions, emergency scenarios)
Validate End-to-End Clinical Conversations
- Simulate complete clinical conversations — from symptom intake to triage or scheduling
- Validate that the agent follows approved clinical scripts and decision trees
- Test for accurate summarization and structured data output to EMRs
Ensure Stability Across Healthcare Workflows
- Simulate triage bottlenecks and after-hours surges in patient volume
- Validate continuity when EMR, scheduling, or pharmacy APIs lag or fail
- Ensure escalation logic functions correctly during partial system outages
AI Voice Agent Testing
Comprehensive Healthcare Voice Agent Validation
Save hundreds of hours by automating healthcare voice agent testing across thousands of clinical scenarios to catch critical issues before they reach patients.
Prevent Medication Errors with Specialized Testing
- Test recognition of sound-alike medications (e.g., 'Xanax' vs 'Zantac', 'Celebrex' vs 'Celexa')
- Validate dosage confirmation, refill authorization, and allergy verification workflows
- Ensure accurate capture of medication changes, interactions, and patient instructions
HIPAA Compliance & Patient Safety Validation
- Test handling of PHI and protected health information
- Verify HIPAA compliance workflows and patient consent capture
- Validate clinical safety protocols and emergency escalation procedures
Prevent Clinical Accuracy Degradation
- Monitor and detect clinical accuracy degradation over time
- Identify medication name hallucinations and incorrect triage decisions
- Catch breaking changes from EMR updates or clinical protocol changes
Concurrency Load Testing
Healthcare Load Testing & Peak Volume Simulation
Simulate high-volume patient call scenarios to ensure your voice agents maintain performance during flu season, discharge surges, and appointment rushes.
Realistic test scenarios
- Simulate natural conversation patterns and customer behaviors
- Generate diverse customer personas with communication styles
- Create edge cases and challenging scenarios automatically
Multilingual testing
- Generate test cases in multiple languages and regional variations
- Test handling of code-switching and mixed language conversations
- Validate pronunciation and understanding with different accents
Noise simulation
- Simulate common background noises like traffic, crowds, or music
- Validate agent performance with varying noise levels and types
- Test noise cancellation and speech recognition in challenging conditions
Trusted by Industry Leaders
“Hamming gives us incredible peace of mind. We can confidently test and monitor all of Grove's phone calls for patient safety and quality of care.”
Sohit Gatiganti
Co-founder and CPO at Grove AI
Frequently Asked Questions
Answers to common questions teams ask when testing voice agents.
Yes. Hamming is HIPAA-compliant and will sign a Business Associate Agreement (BAA). All PHI used in testing is encrypted, access-controlled, and logged for audit purposes. We maintain SOC 2 Type II certification and provide audit-ready compliance reports.
Absolutely. Hamming includes specialized testing for sound-alike medications (e.g., 'Xanax' vs. 'Zantac', 'Celebrex' vs. 'Celexa'). We validate pronunciation variants, confirm dosages, and test disambiguation flows to prevent medication errors.
Hamming simulates realistic patient interactions that trigger EMR lookups, appointment creation, and clinical note retrieval. We validate data accuracy, handle error scenarios (EMR downtime, missing records), and measure integration latency to ensure seamless workflows.
Yes. Hamming lets you create urgent/emergency test scenarios to validate that critical symptoms are detected, severity is assessed correctly, and patients are routed to appropriate care levels (911, urgent care, scheduled appointment) based on clinical protocols.
Yes. Hamming supports multilingual testing including Spanish, Vietnamese, Mandarin, Cantonese, Tagalog, and other languages common in healthcare. We can test language-switching scenarios and validate medical terminology accuracy across languages.