Voice AI Testing for Insurance
Ensure Claims Accuracy and Compliance
Ensure your insurance voice agents handle claims accurately, validate policies correctly, and maintain regulatory compliance across every conversation.
Hamming works with
Generate Insurance Claims Scenarios Automatically
Create comprehensive test suites that cover claims processing, policy inquiries, and customer service scenarios specific to insurance.
Test End-to-End Claims Processing
- Test claims intake, incident details collection, and documentation requests
- Validate claims status inquiries, adjuster assignment, and settlement communication
- Ensure accurate capture of policy numbers, coverage details, and claimant information
Validate Policy Information Accuracy
- Test policy lookup, coverage explanations, and benefit summaries
- Validate premium quotes, deductible information, and renewal processing
- Ensure accurate responses to coverage questions and exclusion explanations
Test State-Specific Regulatory Requirements
- Test state-specific disclosure requirements and regulatory language
- Validate proper handling of sensitive customer information
- Ensure compliant recording disclosures and consent workflows
Test Suite Generation
Generate Insurance Claims Scenarios Automatically
Create comprehensive test suites that cover claims processing, policy inquiries, and customer service scenarios specific to insurance.
Test End-to-End Claims Processing
- Test claims intake, incident details collection, and documentation requests
- Validate claims status inquiries, adjuster assignment, and settlement communication
- Ensure accurate capture of policy numbers, coverage details, and claimant information
Validate Policy Information Accuracy
- Test policy lookup, coverage explanations, and benefit summaries
- Validate premium quotes, deductible information, and renewal processing
- Ensure accurate responses to coverage questions and exclusion explanations
Test State-Specific Regulatory Requirements
- Test state-specific disclosure requirements and regulatory language
- Validate proper handling of sensitive customer information
- Ensure compliant recording disclosures and consent workflows
AI Voice Agent Testing
Comprehensive Insurance Voice Agent Validation
Automate insurance voice agent testing across thousands of claims, policy, and service scenarios to ensure regulatory compliance and customer satisfaction.
Validate Fraud Detection and Prevention
- Test detection of inconsistent claim details and suspicious patterns
- Validate escalation workflows for high-risk or fraudulent claims
- Ensure proper documentation collection for fraud investigation
Test Underwriting and Quote Generation
- Test risk assessment question flows and applicant information collection
- Validate quote calculation accuracy based on underwriting criteria
- Ensure proper disclosure of terms, conditions, and exclusions
Test Complex Multi-Line Policy Scenarios
- Test policy bundling, multi-line discounts, and coverage coordination
- Validate cross-policy claims scenarios and coverage interaction
- Ensure accurate account management for multi-policy households
Concurrency Load Testing
Insurance Load Testing & Claims Surge Simulation
Simulate high-volume scenarios to ensure your voice agents maintain performance during catastrophic events, renewal periods, and open enrollment.
Test Claims Processing at Scale
- Test concurrent claims processing during 9am-5pm peak call volumes
- Validate accurate claims data capture when handling multiple simultaneous calls
- Ensure proper routing and escalation workflows under high load conditions
Simulate Policy Renewal Surges
- Simulate concurrent renewal inquiries and policy updates
- Test handling of coverage changes, endorsements, and payment updates
- Validate agent performance during open enrollment and renewal windows
Test Cross-Policy Claims Scenarios
- Test concurrent claims across auto, home, and life policies for the same customer
- Validate coverage coordination and subrogation workflows
- Ensure accurate deductible tracking across multiple policy lines
Frequently Asked Questions
Answers to common questions teams ask when testing voice agents.
Yes. Hamming creates realistic claim scenarios covering auto accidents, property damage, theft, and other loss events. We validate that your voice agent collects all required information, follows state-specific requirements, and properly escalates complex claims.
Absolutely. Hamming simulates suspicious claim patterns and validates that your voice agent detects red flags, follows investigation protocols, and escalates appropriately while maintaining customer service.
Hamming creates test cases for customers with multiple policies (auto + home + life) and validates cross-policy interactions, bundling discounts, and coordinated coverage scenarios.
Yes. Hamming simulates high-volume claim scenarios like hurricanes, wildfires, or hail storms to ensure your voice agents maintain accuracy and speed under stress.