Voice agent testing for QSRs
From 'no pickles' to combo meals, get every order right
Test voice ordering and drive-thru agents across thousands of menu combinations, customizations, and background noise conditions before a customer hears the wrong order read back.
Hamming works with
All integrations
Generate restaurant order scenarios automatically
Create test suites that cover menu orders, customizations, and edge cases specific to quick service restaurants.
Test complex menu orders and customizations
- Test menu item variations ('no pickles', 'extra cheese', 'light ice')
- Validate combo meal modifications and upsell suggestions
- Check that size changes, meal swaps, and dietary restrictions are captured
Validate order modification and correction flows
- Simulate customers changing their mind mid-order ('Actually, make that a large')
- Test correction flows when orders are misheard or misunderstood
- Validate cart modification scenarios (add, remove, change items)
Test in real drive-thru conditions
- Simulate drive-thru environments (engine noise, wind, speaker distortion)
- Test with background passengers, music, and multi-speaker scenarios
- Validate order accuracy despite poor audio quality and interruptions
QSR voice agent validation
Run thousands of ordering scenarios on every menu or prompt change and catch wrong orders before they reach the window.
Validate upsell and promotional offer flows
- Test upsell suggestions ('Would you like fries with that?') at appropriate moments
- Validate promotional code application and combo meal recommendations
- Check prices on modified orders and special offers
Test order and payment accuracy
- Test order total calculations with modifications and promotions
- Check that card details are never read back or logged and that payment hands off to a secure flow
- Check order confirmation and readback to customers
Prevent performance degradation during rush hours
- Monitor order accuracy degradation under concurrent call load
- Identify latency spikes that slow down drive-thru and phone ordering
- Catch breaking changes from menu updates or POS system modifications
QSR load testing & peak volume simulation
Simulate lunch rush, dinner rush, and promotional campaigns, and confirm your agent holds up at peak volume.
Friday 18:00 · dinner rush
2,500
orders at once · p90 1.2s · none dropped
Frequently asked
questions.
Browse every answer on the FAQ pageYes. Hamming simulates realistic drive-thru environments including engine noise, wind, speaker distortion, and background passengers. We test how your voice agent performs under actual acoustic conditions.
Hamming creates test scenarios covering common modifications ('no pickles', 'extra cheese', 'light ice') and validates that your voice agent captures, confirms, and processes them correctly. We test substitutions, additions, and complex combo modifications.
Yes. Hamming simulates realistic ordering scenarios that trigger POS integration, order creation, and payment processing. We validate data accuracy, handle error scenarios (POS downtime), and measure integration latency.
Hamming simulates lunch rush, dinner rush, and game day volumes with 50 to 100+ concurrent calls. We monitor order accuracy, latency, and system stability under heavy load.
Yes. Hamming lets you create test scenarios for new promotions, limited-time offers, and seasonal menu items. We validate that pricing, availability, and upsell logic work correctly before customers interact with them.
Yes. We support testing in 65+ languages, including Spanish and French. We validate that your voice agent handles bilingual customers and regional accents common in QSR environments.
We create test scenarios for allergy inquiries (gluten-free, nut allergies, dairy-free) and validate that your voice agent provides accurate ingredient information and handles substitution requests correctly.
Yes. We test voice agents across different franchise configurations to ensure consistent customer experience, accurate local menu items, and proper handling of location-specific promotions.