Voice AI Testing for Transportation & Logistics
Stop Testing 1,000 Scenarios Manually. Automate in Minutes.
From driver status calls to load negotiations, test your logistics voice agents at scale. Run 100 test calls simultaneously and get results in minutes—not weeks.
Hamming works with
Auto-Generate Driver and Carrier Call Scenarios
Create comprehensive test suites for outbound driver status calls, inbound load negotiations, and dispatch coordination—automatically from your prompts.
Driver Status Collection Calls
- Test outbound calls for delivery status, ETA updates, and location check-ins
- Simulate drivers with varying accents, background noise, and connection quality
- Validate status updates sync correctly with your TMS and dispatch systems
Load Negotiation and Pricing
- Test inbound calls from carriers negotiating rates on posted loads
- Validate pricing rules, counter-offer handling, and deal confirmation
- Ensure accurate order creation and load assignment workflows
Dispatch and Fleet Coordination
- Test load assignment, route updates, and pickup confirmations
- Validate driver availability checks, break scheduling, and shift management
- Ensure compliance with hours-of-service regulations and safety protocols
Test Suite Generation
Auto-Generate Driver and Carrier Call Scenarios
Create comprehensive test suites for outbound driver status calls, inbound load negotiations, and dispatch coordination—automatically from your prompts.
Driver Status Collection Calls
- Test outbound calls for delivery status, ETA updates, and location check-ins
- Simulate drivers with varying accents, background noise, and connection quality
- Validate status updates sync correctly with your TMS and dispatch systems
Load Negotiation and Pricing
- Test inbound calls from carriers negotiating rates on posted loads
- Validate pricing rules, counter-offer handling, and deal confirmation
- Ensure accurate order creation and load assignment workflows
Dispatch and Fleet Coordination
- Test load assignment, route updates, and pickup confirmations
- Validate driver availability checks, break scheduling, and shift management
- Ensure compliance with hours-of-service regulations and safety protocols
AI Voice Agent Testing
Test Edge Cases That Break Logistics Voice Agents
From bad cell signal to heavy accents, test the scenarios that cause real failures before they reach drivers and carriers in production.
Accent and Language Variations
- Test with 65+ language variants and regional accents
- Simulate drivers with varying English proficiency levels
- Validate understanding across different speech patterns and speeds
Background Noise and Interruptions
- Simulate traffic noise, engine sounds, and wind from moving vehicles
- Test interruption handling when drivers speak over your agent
- Validate call quality under poor cellular network conditions
Adversarial and Edge Case Scenarios
- Test confused drivers providing incomplete or incorrect information
- Validate handling of frustrated callers and escalation workflows
- Ensure the agent doesn't make commitments it shouldn't (pricing, timelines)
Batch Testing at Scale
Run 100 Tests Simultaneously—Get Results in Minutes
Stop spending a full week testing 1,000 scenarios manually. Run batch tests in parallel and iterate on your voice agent in hours, not weeks.
Parallel Test Execution
- Run 10, 50, or 100+ test calls simultaneously
- Complete full regression suites in minutes instead of days
- Test prompt changes without manual QA spreadsheet updates
Automated Alerting and Reports
- Get Slack or email alerts when tests fail
- View detailed reports showing where and why calls broke
- Listen to recordings of any failed test to debug issues
Peak Season Simulation
- Simulate holiday shipping volumes and delivery surges
- Test system reliability during weather events and capacity constraints
- Ensure consistent performance under high concurrent call loads
Frequently Asked Questions
Answers to common questions teams ask when testing voice agents.
If your calls take 5 minutes each, you'll have results for your entire test batch in about 7-8 minutes—we run all tests in parallel. Teams typically go from setup to first test results in under 30 minutes.
Yes. We support 65+ languages and can simulate drivers with varying accents, English proficiency levels, and speech patterns. This is critical for logistics companies working with diverse driver populations.
Hamming includes traffic noise, vehicle sounds, and wind simulation. You can challenge your voice agent with realistic road conditions to ensure it performs well when drivers are calling from their trucks.
Yes. If you've been tracking test scenarios in Excel or Google Sheets, you can import them directly into Hamming. We provide an example file structure to make migration easy.
Absolutely. Every test call is recorded and available for playback. You can listen to exactly what happened, see the full transcript, and understand why specific assertions passed or failed.
Hamming can simulate interruptions at specific keywords or time intervals (e.g., every 10-15 seconds). This tests whether your agent gracefully handles being cut off mid-sentence.
Most voice agents achieve sub-1-second response times. Hamming measures turn-by-turn latency for every test call so you can verify your agent meets performance targets before going live.
Yes. Configure Slack or email notifications to alert your team immediately when test failures occur. This is especially useful for automated regression testing and monitoring.
Related Resources
Deep-dive into best practices, guides, and insights for transportation and logistics voice agents.
Why Voice AI Still Breaks at Scale
Understanding why voice agents fail in production and how to prevent it.
Read articleBest Practices for AI Voice Agent Reliability
Engineering practices that improve voice agent consistency and resilience.
Read articleMonitor Voice Agents in Production
End-to-end guide to production voice agent monitoring with Heartbeats.
Read articleHow to Monitor Voice Agent Outages in Real-Time
Setting up alerts and observability for voice agent reliability.
Read articleVoice Agent Observability
Building observability into every layer of your voice agent stack.
Read articleWhy the Best Voice AI Teams Choose Hamming
The best voice AI teams choose Hamming because it's the only complete platform covering the entire QA lifecycle—from pre-launch testing to production monitoring with audio-native evals.
Read article